| Ranking | Service | Score |
| 1 | Network With Members and FTZ Experts | 8.05 |
| 2 | Collective Voice of FTZ Community | 8.04 |
3 | Overall Quality and Timeliness of Information | 7.76 |
4 | Quality and Responsiveness of Staff | 7.73 |
5 | Overall Quality/Usefulness of Conference and Seminar Materials | 7.65 |
6 | Influences Government Policy/Regulations | 7.57 |
6 | Overall Performance | 7.57 |
7 | Overall Quality of Meetings | 7.55 |
7 | Helps Me Connect With Others Who Have Similar Needs | 7.55 |
8 | Represents My Interests With Customs and Congress | 7.53 |
9 | Makes the FTZ Program Easier to Use | 7.49 |
9 | Provides Real Knowledge With Practical Applications | 7.49 |
10 | Provides Educational Offerings That Meet My Needs | 7.40 |
11 | Helps My Company/Organization Operate Better in FTZ Arena | 7.26 |
12 | Overall Quality and Usefulness of the Website | 7.22 |
13 | Membership Provides Good Value for Money | 7.18 |
14 | Helps My Organization Demonstrate Compliance | 7.16 |
15 | Help Me Plan Proactively | 7.15 |
| 16 | Helps Me Perform Better on My Job | 7.11 |
17 | Gives Me an Opportunity to Benchmark Against Others | 7.10 |
18 | Helps My Company/Organization be more Cost Effective | 6.63 |
19 | Provides Sales and Marketing Ideas and Assistance | 6.62 |
20 | Helps Build Business for My Company/Community | 6.24 |
| |
| Average Score | 7.35 |
